Ward — Support
Help for parents using the Ward app
Ward brings your child’s school to your phone — results, fees, chat, events and registration. Here’s how to get going and answers to common questions.
Getting started
Your school sends you a private link (on WhatsApp or SMS). Open the Ward app, tap the link box on the welcome screen, paste your link or code, and tap Connect. That’s it — no password needed.
Common questions
I don’t have a link / my link stopped working
Your link is issued by your child’s school. Contact the school office and ask them to (re)send your parent portal link. A link can stop working if the school reissues it for security.
I can’t see my child, or a child is missing
Children are linked to your account by the school. If a ward is missing, ask the school to link that pupil to your parent record. If you have children in more than one Edu.Khione school, add each school’s link under the school switcher.
Results aren’t showing
Results appear once the school has published them for the selected term and session. Pick the correct term and session on the Results screen and tap Load. If they’re still missing, the school may not have released them yet.
A payment didn’t go through / I was charged but it shows unpaid
Payments are processed securely by Paystack. If money left your account but the app still shows a balance, it usually clears within a few minutes. If not, email us with the date, amount and reference and we’ll check with the school.
Is my information safe?
Yes — your connection is encrypted, only your linked family’s information is visible to you, and card details are handled entirely by Paystack. See our Privacy Policy.
Still need help?
Email us and we’ll get back to you. Please include your school’s name and, if it’s about a payment, the reference and date.
Email support@anmar-tech.com